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Troubleshooting

Some useful steps to resolving your issues.
Troubleshooting can be done in a series of ways. Below is a list of the current methods you can troubleshoot issues with the application.

1: Clean Installation

  • A clean installation can be done by doing the following guide associated with your operating system:
Note: This will remove your current login state and unsynced data (Settings, Followed Artists).
  1. 1.
    Uninstall the Cider application using the control panel.
  2. 2.
    Delete the following folders:
    • %appdata%/Cider (If its present)
    • %LOCALAPPDATA%\Programs\cider (If its present)
    • %LOCALAPPDATA%\cider-updater (If its present)
  3. 3.
    Reinstall Cider.
  1. 1.
    Uninstall the Cider application using your system uninstaller.
  2. 2.
    Delete the .config/Cider folder. (If its present)
  3. 3.
    Reinstall Cider.
  1. 1.
    Delete the Cider.app file from your Applications folder.
  2. 2.
    Delete the Library/Application Support/Cider folder. (If its present)
  3. 3.
    Reinstall Cider