Troubleshooting FAQs
The main Frequently Asked Questions for Cider application support.
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The main Frequently Asked Questions for Cider application support.
Last updated
Was this helpful?
::alert{type="note"} This is essential knowledge for the debugging process, please read these before creating an issue. ::
The location of your application data varies depending on your operating system, see your platforms path below:
MS Store: %localappdata%\packages\27554FireDevElijahKlauman.CiderEA_270bejk4xgzqp\LocalCache\Roaming\C2Windows
Windows (non-MS Store): %appdata%\C2Windows
Linux: $HOME/.config/sh.cider.genten
MacOS: /Library/Application Support/sh.cider.genten
Try the following if Discord Rich Presence is not appearing on Discord.
Make sure that Music is set to Explicit.
::alert{type="note"} It could potentially be a case where explicit playback is restricted in your country, in this case you may need to change your Apple Account region to resolve this. ::
This is a fairly rare case and can be resolved fairly easily. Follow the steps below and it should resolve your issue:
Disable any Antivirus and/or Firewall present on your device. These can conflict with the WebSocket API in the client and will cause this error. (ESET is a known offender for this.)
Ensure you do not have a VPN on or any policies enabled on your device that can affect network traffic. Company managed devices may also have policies blocking this.
Check that you do not have Cider running already - and that nothing is running on the same port that Cider operates under - 10767.
This is a somewhat common issue for those on OpenSuse and other distro's that require their /etc/hosts file to manually set. To resolve this issue, you will need to ensure that your /etc/hosts file is set up correctly. See the example below for how it should look:
If you are experiencing this issue, your account might have content restrictions set to "Clean". Login to , go to Profile Picture > Settings, then login again and check the "Content Restrictions" under "Parent Controls".
Outside of this advice, there is an for it, unfortunately we are stuck with it as one of the key components in Cider uses it as a dependency. We cannot help further on this issue.
