Troubleshooting

Some useful steps to resolving your issues.

Troubleshooting can be done in a series of ways. Below is a list of the current methods you can troubleshoot issues with the application.

1: Clean Installation

• A clean installation can be done by doing the following guide associated with your operating system:

Note: This will remove your current login state and unsynced data (Settings, Followed Artists).

Windows

1. Uninstall the Cider application using the control panel.

2. Delete the following folders:

   • %appdata%/Cider (If its present)

   • %LOCALAPPDATA%\Programs\cider (If its present)

   • %LOCALAPPDATA%\cider-updater (If its present)

3. Reinstall Cider.

Linux

1. Uninstall the Cider application using your system uninstaller.

2. Delete the .config/Cider folder. (If its present)

3. Reinstall Cider.

macOS

1. Delete the Cider.app file from your Applications folder.

2. Delete the Library/Application Support/Cider folder. (If its present)

3. Reinstall Cider